Support
Need a hand?
Email us. A person reads it.
Email support@shelfsocial.aiTell us what happened: which screen you were on, what you tapped, and a screenshot if you can.
Opens your email app.
Common fixes
Connecting Instagram
In the app, go to Store, then Connected accounts. If a connection drops, connect again. Instagram needs a Business account. See the step-by-step guide to connecting Instagram.
My image didn't come out right
Use Brighter, Cleaner background or Redo. Each one is 1 credit for that image. If an image can't be made, no credit is used. Rewriting the caption is free.
My post didn't go out
Check your Calendar. A failed post can be retried.
Billing and cancelling
Plans, credits, cancelling and failed payments are covered on Billing help.